Answered By: Librarian Reassigned
Last Updated: Jan 23, 2015     Views: 833

Some browsers store old versions of a particular website/page in their cache. Most of the time this speeds up the process for loading a page the next time you visit. However, when it comes to online databases, this can actually cause an error to occur when trying to access a journal/article. If you received an error that looks similar to the one below, there is an easy way to fix the issue.

 

 

To correct this issue follow these instructions from ProQuest:

1. Restart your web browser.
2. Go to http://www.proquest.com/cookiecutter and click on Click here to reset your browser
3. Clear the cache of your web browser.

 

Once these things have been done, you should not have a problem accessing journals or articles from ProQuest.